Payment Delays Cloud FIFA’s World Cup Ticket Marketplace

By AUGUSTUS ISICHEI

Trust Tested in FIFA’s Resale Marketplace

Official Platform, Unofficial Delays

FIFA is facing scrutiny after fans revealed significant delays in payments for World Cup 2026 tickets resold via the governing body’s official marketplace. Under FIFA’s own rules, sellers should be paid within 60 days, but BBC Sport has found multiple cases where that deadline has passed without funds being released.

The resale system, launched on 2 October, allows ticket holders to resell seats at prices they choose, with FIFA collecting a 15% commission from both parties.

Fans Describe Mounting Frustration

Supporters affected by the delays say the lack of transparency has worsened the situation. One Mexico fan reported being owed more than £8,000 for tickets sold over 60 days ago, describing FIFA’s handling of the issue as disorganised.

Others said they received emails requesting bank details weeks after being assured refunds would be processed automatically to their original cards, creating confusion and financial stress.

FIFA Yet to Explain

BBC Sport understands that FIFA requires additional banking information before completing payments, but the organisation has declined to issue an official explanation. It is also unclear how many fans are affected globally.

The situation contrasts sharply with FIFA’s repeated warnings against third-party resale platforms, which it says pose risks of invalid or unauthorised tickets. Critics argue that delays on FIFA’s own platform undermine that message.

Ticket Prices Under Renewed Spotlight

The issue comes as FIFA continues to face backlash over ticket pricing for the expanded 48-team tournament, set to be hosted by the United States, Canada and Mexico. While FIFA recently announced a small allocation of $60 tickets, premium seats for the final reportedly cost up to £6,615.