Consumers Applaud FCCPC For Resolving 9,091 Complaints & Recovering ₦10 Billion
THE Federal Competition and Consumer Protection Commission (FCCPC) has received praise from consumers after resolving 9,091 complaints across 20 sectors and recovering over ₦10 billion for aggrieved customers within the last six months.
The commendations poured in on Friday via the commission’s official X handle, with many urging FCCPC to sustain its momentum and intensify efforts on pending cases.
One user, @Chidi_nka, noted the commission’s clampdown on loan sharks, stressing that digital lending must be properly regulated to protect Nigerians from exploitation. Another, @halifaxme, urged FCCPC to keep exposing “crooks who defraud unsuspecting Nigerians in the name of money lending.”
Others, like @Omaforsnr, simply wrote: “Great job to FCCPC in the past months.”
However, some consumers highlighted unresolved complaints. A user named CornerStone appealed to the commission over a ₦190,000 deduction by a commercial bank, while @bababah lamented delays in response to his petition. Another user, @ElMannyEl, asked FCCPC to investigate alleged fraud in cooking gas sales, while Isaac Ogoyombo faulted the commission for not collaborating with EFCC on financial fraud cases.
Data released by FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, shows that between March and August, banking-related complaints topped the list with 3,173 cases, followed by Fast-Moving Consumer Goods (1,543) and fintech services (1,442). Other sectors included electricity (458), e-commerce (412), telecommunications (409), retail/wholesale (329), aviation (243), IT (131), and transport/logistics (114).
Ijagwu explained that complaints ranged from unfair charges and unauthorised deductions to deceptive marketing, poor disclosure of terms, defective products, and service failures.
FCCPC’s Executive Vice Chairman, Tunji Bello, said the commission remains committed to holding businesses accountable, strengthening market fairness, and safeguarding consumers.
“Banking and fintech dominate complaints both in volume and financial exposure, showing how vulnerable consumers are in sectors where services are essential and high value,” Bello said, calling for deeper collaboration with the Central Bank of Nigeria (CBN).
